How to balance user experience, AI innovation with self-service kiosks
Balancing AI innovation and user experience was the focus of a panel session during the recent Self Service Innovation Summit. It seems like all we hear about is AI these days, and it can be hard to keep up with the pace of innovation. How can your business maintain a customer-centered approach in the age […]
Self-service automation and the human touch: 5 rules for success
Panelists shared core trends and rules for success in the evolving landscape of self-service automation at this year’s Self-Service Innovation Summit in Miami, Florida. Technology is moving faster than ever, and operators are struggling to keep up. However, the sheer breadth of choices available, and the high cost of many options, can make it difficult […]
