Managed Services

OUR SERVICES

Managed Service

At GAV MGMT, we like to think that our relationship only begins when the project is delivered. Our service and support offerings such as enterprise level support programs, hardware monitoring and management, network operations support, and custom-tailored preventative maintenance programs offer our customers peace of mind, maximum return on the investment while significantly reducing any chance of system down time.

Our focus

Remote AV
Management

Inventory
Management

Proactive Service & Preventative Maintenance

Our work process

Over the years, we have developed an understanding and process in listening to our client requirements and working to put together a move forward plan to maximizes invested time, spend, return, experience and system lifespan.

Discover

Develop

Deploy

Manage

Service & Maintenance Programs

Our tailored remote and on-site preventative maintenance and service programs minimize system down time, optimize system performance and maximize equipment life span, ultimately maximizing the system's ROI.

Network Operation

Our systems provide real-time feedback on system’s state, which enables the helpdesk and tier-one technicians to have a higher issue resolution rate at the initial contact phase; system information gleaned from the remote monitoring system can allow support professionals to correct user errors immediately. Remote monitoring systems allow support technicians to see in real-time the issue the user is experiencing and resolve it immediately.

User Training

When we install equipment, we strive to minimize distribution and create seamless systems that complement your space. When we are finished with AV installation, we provide full training and on-going technical support, ensuring that you understand how to control and benefit from your new audio visual installation.