OUR SERVICES

Managed Services

At GAV MGMT, we like to think that our relationship only begins when the project is delivered. Our service and support offerings such as enterprise level support programs, hardware monitoring and management, network operations support, and custom-tailored preventative maintenance programs offer our customers peace of mind, maximum return on the investment while significantly reducing any chance of system down time.

Our focus

Remote AV
Management
Inventory
Management
Proactive Service & Preventative Maintenance
WHAT WE DO

Our Managed Services

On-Site Service

Responsive and reliable on-site service is the corner stone of GAV MGMT’s commitment to superior customer service and how we build long term relationships.

AV Systems Management / Monitoring

Leveraging our Network Operations Center capabilities, GAV MGMT can remotely monitor, diagnose and in some cases rectify issues that significantly reduce potential and actual system down-time.

User Training

We’ve designed, installed, commissioned and delivered the system. It doesn’t end there. GAV MGMT’s comprehensive user training program will assure that the technology deployed will be effectively used throughout your organization. It’s our commitment to maximize our customers investment in technology and GAV MGMT.

AV Network Infrastructure

GAV MGMT can configure AV network architecture that will allow for local and remote monitoring and management of the AV technology deployed. Focussed on reducing and limiting any system downtime, monitoring and managing early warnings are the most effective tools in maximizing the efficiency of any system.

System Analytics

Continuously focussed on providing our customers with added value, tools such as System Analytics that deliver real time user data and technology adoption are just additional ways in which GAV MGMT differentiates itself.

WHAT WE PROVIDE

Our Deliverables

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Service & Maintenance Programs

Our tailored remote and on-site preventative maintenance and service programs minimize system down time, optimize system performance and maximize equipment life span, ultimately maximizing the system's ROI.

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Network Operation

Our systems provide real-time feedback on system’s state, which enables the helpdesk and tier-one technicians to have a higher issue resolution rate at the initial contact phase; system information gleaned from the remote monitoring system can allow support professionals to correct user errors immediately. Remote monitoring systems allow support technicians to see in real-time the issue the user is experiencing and resolve it immediately.

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User Training

When we install equipment, we strive to minimize distribution and create seamless systems that complement your space. When we are finished with AV installation, we provide full training and on-going technical support, ensuring that you understand how to control and benefit from your new audio visual installation.

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Enterprise Systems Management

Our systems provide real-time feedback on system’s state, which enables the helpdesk and tier-one technicians to have a higher issue resolution rate at the initial contact phase; system information gleaned from the remote monitoring system can allow support professionals to correct user errors immediately. Remote monitoring systems allow support technicians to see in real-time the issue the user is experiencing and resolve it immediately.